Job Overview
- Deploy the quality culture / quality management system-QMS at the respective product line.
- Follow up daily quality issue CCR & ICR and work with product lines head
- Key Performance Indicators (KPIs): Define, monitor, and report on Key Performance Indicators (KPIs) for the Quality function including Customer Complaint Rate & COPQ (Cost of Poor Quality), Training Completion & Competency Achievement, Continual Process Improvement (ICR, Internal Audit & RCA and CAPA).
- Perform audit product lines, make alignment to the product lines of external audit requirements.
- Document management for External Technical, Quality and Traceability Audits (like TQP, TNFPMS, Mellow Color, Carter's Traceability, Decathlon SQA, ISO 9001 etc.)and accountable to ensure all required processes are in place
- Follow up customer complaints CCR, development sample.
- Lead the issue solving project and Lead RCA and CAP for any CCR / ICR or any internal non-conforming.
- Coordination the risk assessments.
- Laboratory follow up.
- Do PDCA and follow up
- Audit on corrective action plan & update nonconformance issue to QA manager
- Analysis external and internal complaints and take action plan
- Management of quality routines
- Management of control plan
- Skill management of the quality team
- Management the external Quality/technical/ product sustainability audit
- Site product Compliance and RSL management
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