Senior Executive, Customer Services

Maintenance & Troubleshooting:

• Achieve monthly, quarterly & yearly sales, productivity, CCR & flexibility targets.
• Maintain Customer Services KPIs.   
• Build sustainable relationships and trust with customers through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Follow communication procedures, guidelines and policies.
• Ensure all customer queries are answered on time; escalate issues to appropriate team members.
• Selling products and solutions. 
• Possessing excellent product knowledge to enhance customer support and selling.
• Self motivated dedication towards specific set goals.

Project & Compliance:

• Support execution of plan projects and special assignments.

Technical Expertise:

• Office/Google workspace tools.
• ERP/ORACLE.
• Basic+ spreadsheet handlings.
• Regular expertise of computing & cloud.