Customer Relation Specialist

1. Support Sales in achieving revenue targets

• Responsible for increasing revenue by achieving sales objectives in existing key accounts
• Uncover and assess customer needs and develop and execute Key Sales Objectives
• Responsible for securing and maintaining business, continually review customer’s service requirement, and coordinate with internal team
• Collect complete specification requirements from customer (including sales reps) and pass efficiently to manufacturing unites /– design and constantly improve forms and electronic communication tools.
• Coordinate timely and consistent availability of samples/proofs/formats/data integrity tests/ink draw downs for manufacturing units
• Coordinate with purchasing to develop availability of key materials

2. Handle customer requirement 

• Contact and handle directly oversea and local Merchandisers for their service, inquiries in relation to their business with AD.
• Investigate and help resolve customer concerns promptly
• Identify any customer concerns, investigate and resolve customer complaints / problems, and respond to customer inquiries.

3. Coordinate with others department 

• Collaborate with Sales, CS, Planning team according to customer expectations
• Collaborate with Korean/Chinese team for order migration preparation and local support
• Work with CS Sups/CSM  to define and lead service improvement projects and execute the improvement plan.

4. Provide excellent service to customer:

• Responsible to provide excellent service to customer, including regular service review call to key customers, customer special requirement follow up
• Material and FG stock planning coordination for key customers
• Standard quotation and discount price set up with GSPD