Job Overview
- Achieve monthly, quarterly & yearly sales, productivity, CCR & flexibility targets.
- Maintain Customer Services KPIs.
- Build sustainable relationships and trust with customers through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Follow communication procedures, guidelines and policies.
- Ensure all customer queries are answered on time; escalate issues to appropriate team members.
- Selling products and solutions.
- Possessing excellent product knowledge to enhance customer support and selling.
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