Commercial Services - Inside Sales Rep

The Commercial Services Inside Sales Representative supports all aspects of the Reflective Solutions and Digital Inks businesses by providing outstanding, extraordinary customer service to customers at all levels. This dynamic and progressive role will promote our brand, form relationships, lead assigned accounts, back-up team members, and chip in to our customers’ success, as well as that of our team and company. With your engagement, you will experience opportunities for growth and development!

This position can be remote so long as candidates are comfortable with up to 20% travel to Niles, IL

Brand Ambassador

• Be engaged and passionate about our business and customers!

• At every touchpoint, project a positive and professional image to your customers.

• Be accountable for the quality of your work and receptive to feedback, training, and open communication.

• Be a standout colleague and strive for continuous improvement in a customer-centric environment.

• Demonstrate the Avery Dennison values in all you do!

Account Management

• Order processing ensuring pricing integrity; follow-up on deliveries and complete order fulfillment.

• Respond to customer inquiries in a timely manner providing information on products, services, and more.

• Demonstrate excellent judgment with minimal direction using policies, procedures, and matrices.

• Coordinate customer feedback with claims, quality, research and development, and technical services teams ensuring appropriate investigation and resolution.

• Initiate and implement initiatives that improve the customer experience.

• Manage prospective and established account activities, including but not limited to calls, claims, and research, as assigned by the customer service manager and/or regional sales leadership team.

Relationship Management

• Function as a liaison between customer and internal team members and/or 3rd party partners at all levels

• Be a champion for the customer and collaborate cross-functionally to ensure customer requirements are met.

• Provide a positive customer experience that will promote and develop future business through courteous, accurate and timely responses to inquiries; initiating proactive measures as appropriate.

• Function as back-up support to other commercial services team members, including customer service, technical services, and bid coordination, as required.

• Maintain customer-related data in appropriate systems and software, reporting as required.