Workforce Support Specialist (Nashville Tennessee or Dallas Texas area)

The Workforce Support Specialist will directly support employees and leaders for Solutions Group North America. They will support HR policies, procedures and programs of a specific group of sites/functions in the US. They will have primary support assignments but will be able to support across multiple groups/sites as needed. Reporting to the US Workforce Support Manager, this individual will be the main point of contact for employees and managers regarding employee relations inquiries for their region.

Critical Objectives/Outcomes

• Provides positive employee relations & manager capability support across our sites. Use observations and data to recommend ER strategies and initiatives that will support employee morale and engagement. Ability to lead and influence change.
• Conducts impartial investigations and form conclusions based on evidence.
• Works in strong collaboration with other workforce support tiers to ensure employee inquiries and issues are resolved in a timely, friendly and comprehensive way.
• Supports employees and managers w/traditional support type of activities such as promotions, investigations, corrective actions, PIPs terms, and restructuring activities.
• Main point of contact for employees for HR related inquiries, complaints and customer service (e.g. case management, policy or protocol navigation).
• Primary liaison with HR workforce support leadership regarding policy reviews, policy improvements, training opportunities etc.
• Support leaders on finding and using resources on core processes such as GPS, Performance Management, Development etc.
• Coach employees and leaders as needed on how to navigate and resolve key leadership processes, managing conflicts etc.
• Build and maintain relationships & partnerships with assigned sites/groups.
• Master our digital toolset, in particular ad.a/ServiceNow. Support and resolve regional employee relations issues using ServiceNow. Continually look for ways to use technology to aid HR and EE experience.
• Support key projects passionate about new process or capability development/improvement.
• Regional travel up to 25%

Skills & Capabilities

• Change agent with ability to lead influence change with key stakeholders in a positive and constructive manner
• Excellent verbal and written communication skills.
• Detailed understanding of human resources and labor relations principles, practices, and procedures.
• Ability to manage multiple priorities /cases at once, knowing when to reach out for support and escalate as needed.
• Ability to successfully use digital case management and workflow management tools to complete core activities.
• Ability to create and maintain positive relationships with employees, functional leaders, and other team members.
• Ability to compile, research, and analyze information.
• Ability to compose and present comprehensive reports.