Customer Service Officer (Japanese-English speaking)

1. Handle order processing in accounts:

- Manage customers' inquiries in terms of order processing, order follow up, pricing integrity, on-time deliveries, orders fulfillment.

- Provide responsive order management support including order entry, or expediting and shipment information to customers

2. Handle customer complaint:

- Resolve customer complaints professionally and tactfully.

- Negotiate customer product/billing complaints by authorizing returns, requesting returned product testing by internal quality or other

3. Coordinate with other department:

- Partner with Inside Sales to assist in achieving sales goals.

- Proactively communicate supply chain issues and provide alternatives.

- Coordinate with Logistics and Operations on capacity planning and scheduling.

- Back-up team-members when workload makes this necessary

4. Following-up:

- Coordinate & follow up return, defected labels in handling process properly