GWO Specialist

As a member of the Global Workforce Operations team, the GWO Specialist is responsible for executing primarily on Payroll, Data & Reporting, and other HR services, utilizing an in-depth understanding of relevant systems, processes and policies. This role requires emphasis on data integrity and analysis to support key HR decisions. Identify and resolve operational issues and support process improvement. The GWO Specialist will assist with reconciling third party systems against internal HR systems. The position will ensure the integrity of the employee data which resides in the payroll, PeopleSoft and other systems. 

Primary Responsibilities:

Data & Reporting 

• Provide advice on standard suite of reports to field HR, Managers and other stakeholders 
• Handle and develop non-standard reports requested through the service delivery platform
• Drive increased productivity and compliance through process improvements, standardization and simplification with external partners and businesses
• Maintain high standards of accuracy, timeliness and quality to ensure compliance with relevant legal and Avery Dennison policy requirements
• Develop effective relationships with stakeholders through strong interpersonal skills and proactive communication
• Provide ad-hoc operational support for assigned processes
• Documents all HRIS,and master database process flows and updates as process, vendors and applications are revised
• Ensures efficiency of the technology in the support of employee transaction processes
• Handles internal audit work and ensures compliance with Sarbanes Oxley controls where applicable

Employee Inquiry Support

• Assisting with and becoming an expert at resolving employee inquiries
• Preparing and creating the necessary data & documentation for processing changes into the HR System 
• Executing Oracle HR Data Transactions
• Respond to questions on administrative HR procedures and practices via multiple channels within Servicenow (e. g., email, phone, chat, and case management system)
• Answer HR -related questions, provide guidance to both managers and employees, and escalate as appropriate
• Educate employees of services available to them and encourage self-service tools and other systems
• Ensure high-quality standards for all GWO activities, initiatives, and tasks within designated areas of responsibility, adhering to all service-level agreements established by the GWO organization
• Identify outdated knowledge articles and/or the need to create new knowledge articles