Senior Customer Service Executive

ABOUT YOUR ROLE:

You will be responsible  for order processing, order follow up, product inquiries, on-time deliveries to help elevate customer satisfaction. 

YOUR RESPONSIBILITIES WILL INCLUDE:

• Responsible for order processing to ensure all purchase orders are being executed promptly and customer-required delivery date/times are being met at all times. 

• Actively promote and support customers to use MyAD Portal and EDI. 

• Bi-weekly indent summary update to customers.

• Be able to provide product and quality information and excellent response to customers.

• To ensure sample requests from customers are fulfilled.

• Capture Voice of Customers (VOC) to the Sales Force system and work with the internal team to close the gaps.

• Handle enquiries on compliance requests.

• Coordinate clearing aging samples, slow-move inventory, and write-off requests.

• Attend meetings for process improvements.

• Other admin / non-direct sales tasks as required.