Commercial Reception Agent for Stopover and Customer Relations (F/M) MPL

MAIN ACTIVITIES OF THE POSITION

Welcome customers

✓ Welcome customers in the dedicated areas while considering the specificities of the clientele.

✓ Assist and accompany individual customers: passengers with reduced mobility (PRM), unaccompanied minors to help them with the registration process, transfer, disembarkation, arrival, baggage delivery, etc.

Inform customers individually and/or collectively and their companions

✓ Provide general, individual, and collective information related to departures, check-ins, boardings, and arrivals: flights, guidelines to follow, indications of halls, zones, boarding gates, baggage claim belts, etc.

✓ Guide customers geographically within the airport.

✓ Provide assistance and support to passengers, customers, and their companions to facilitate their journey.

Ensure necessary communication for the smooth operation of operations with company employees, stakeholders, partners, and passengers