Senior Director of Revenue Systems & Process
Job Overview
Job Overview:
We’re looking for a Senior Director of Revenue Systems & Process who loves untangling complexity—someone whose first instinct when they see a process touching six systems and three teams is to map it, not run from it. You’ll drive the full lead-to-cash technology and process stack: find where revenue is leaking, architect the fix, and ship it. You can design a solution at the whiteboard and then go build it yourself, and you know the fastest way to earn credibility with a team is to demonstrate you understand the work, not just manage it.
This role reports into the VP of Revenue Operations and sits at the center of a 25-person RevOps team supporting 250+ GTM professionals. You’ll inherit a stabilized CPQ and contracting environment, partner cross-functionally across engineering, finance, legal, product, and GTM leadership, and have executive sponsorship, a team already in motion, and the mandate to make real change. This isn’t a maintenance role. You’re here to build something.
What you’ll do:
Revenue Systems Leadership
• Lead a talented team to build the roadmap, “RevTech” architecture, and execution across all revenue-critical systems spanning Business Development, Sales, and cross-functional GTM partners.
• Own platform administration and strategy for Salesforce CPQ, LeanData, Conversica, Gong, MindMatrix, and additional GTM systems—while partnering closely with Marketing Operations to ensure alignment on shared tools like Marketo, Workato.
• Partner with GTM leadership and BizApps to ensure data consistency, process clarity, and operational scalability across the ecosystem.
• Work closely with BizApps on capacity allocation, CI/CD processes, and CAB governance to ensure timely, accurate deployments that drive the business forward.
Process Design & Lifecycle Orchestration
• Align processes across the entire revenue journey—from first touch through renewal and expansion—to ensure efficiency and connectivity.
• Reduce friction in quoting, contracting, onboarding, and customer expansion workflows.
• Establish governance standards for documentation, automation, change management, and system reliability.
What we’re looking for:
• 8–12+ years in Revenue Systems, RevOps, Marketing Ops, or GTM Systems leadership.
• Deep expertise with Salesforce (especially CPQ) and GTM automation tools; familiarity with Marketo or similar marketing automation platforms a strong plus.
• Strong understanding of lead lifecycle management, quoting/contracting workflows, and subscription or usage-based revenue models.
• Experience leading technical teams and influencing cross-functional stakeholders.
• Demonstrated ability to architect clean, scalable solutions across the full revenue system lifecycle.
• Hands-on builder mentality—you don’t just draw the architecture, you get into the configuration and development work.
What we'd love to see:
• Integration platforms: Workato, Boomi, or Workday integrations.
• Familiarity with LeanData, Conversica, Gong, Guide CX, or Gainsight
• Experience with CI/CD deployment processes and Change Advisory Board governance.
• Background in payments, fintech, or B2B SaaS with complex billing models.
•Experience operating through a PE transition or major organizational transformation.
About AvidXchange
AvidXchange is a leading provider of accounts payable (“AP”) automation software and payment solutions for middle-market businesses and their suppliers. By trade, we are a technology company, but if you ask anyone who works here, they’ll tell you our people are at the core of who we are. At AvidXchange, mindset is everything. We are Connected as People, Growth Minded, and Customer Obsessed. These three mindsets represent our culture – who we are, who we’ve always been, and they guide us to improve every day. Since our founding in 2000 in Charlotte, NC, we’ve created a company of over 1,500 teammates working across the U.S., or remotely. AvidXchange is proud to be Certified™ as a Great Place to Work®. The prestigious recognition is based on anonymous data from our teammates and makes official what our teammates have known for years – that AvidXchange is a Great Place to Work®.
Who you are:
- A go-getter with an entrepreneurial mindset – that means you are not afraid of taking risks, winning big or facing the unknown.
- Someone who understands that business is people centric. Connecting with others as humans first allows you to develop mutually beneficial working relationships.
- Focused on making a difference for our customers. AvidXchange exists to help solve complex problems for our customers so we can all realize our potential.
What you’ll get:
AvidXchange teammates (we call them AvidXers) get the perks and prestige of a growing tech company paired with the flexibility of a founder-led startup. We help our AvidXers develop as professionals and as human beings, providing work/life balance, development programs, and competitive benefits. At AvidXchange, we are building more than a tech company – we are building an experience. We remain committed to a culture where you can fully be 'you’ – connected with others, chasing big goals, and making a meaningful impact. If you want to help us grow while realizing your potential and creating stories you’ll tell for years, you’ve come to the right place.
AvidXers enjoy:
- 18 days PTO*
- 11 Holidays (8 company recognized & 3 floating holidays)
- 16 hours per year of paid Volunteer Time Off (VTO)
- Competitive Healthcare
- High Deductible Heath Plan Option that has $0 monthly premium for teammate-only coverage
- 100% AvidXchange paid Dental Base Plan Coverage
- 100% AvidXchange paid Life Insurance
- 100% AvidXchange paid Long-Term Disability
- 100% AvidXchange paid Short-Term Disability
- Employee Assistance Program (EAP) - Provides counseling services, legal and financial consultations and health advocacy for Teammates and their eligible dependents
- Onsite Health Clinic with Atrium Health - available to Teammates and their eligible dependents
- 401(k) Match: 100% match on the first 3% of your salary, plus 50% match on the next 2%
- Parental Leave: 8 weeks 100% paid by AvidXchange**
- Discounts on Pet, Home, and Auto insurance
- WeeCare Childcare Service: helps teammates find affordable daycare, childcare, and tutors 40% less expensive than traditional daycare centers
- Perks at Work: free discount program that provides teammates the opportunity to save on items from electronics, movie tickets, car buying, vacations, and more
- Onsite gym fitness center, yoga studio, and basketball court
- Tuition Reimbursement up to the federal maximum of $5,250***
- Hybrid Workplace Flexibility
- Free parking
*Fully granted from beginning of year, pro-rated if hired mid-year
**Must be full-time for at least 3 months
***Must be full-time for at least one year
Equal Employment Opportunity
AvidXchange is an equal opportunity employer. AvidXchange is committed to equal employment opportunity in accordance with applicable federal, state, and local laws. AvidXchange will not discriminate against applicants for employment on any legally recognized basis. This includes, but is not limited to veteran status, race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age and physical or mental disability.