Guest Relations Officer (Mandarin Speaker) | AYANA Midplaza, JAKARTA
Job Overview
Join our prestigious team at AYANA Midplaza, Jakarta, and contribute to the exceptional guest experience that our hotel is known for. We are looking for a Guest Relations Officer who is fluent in Mandarin to ensure our Mandarin-speaking guests feel welcomed and valued during their stay.
Responsibilities
- Review arrival lists to welcome guests
- Attend to special guests (e.g. VIPs) and answer their inquiries
- Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
- Provide information about amenities, area and venues and promote services
- Anticipate guest needs and build rapport with customers
- Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
- Address customer complaints and escalate to Guest Relations Manager when needed
- Ensure compliance with health and quality standards
Requirements
- Fluent in Mandarin, with a certified language test preferred
- Minimum of 1 year experience in the same position in luxury hospitality
- Experience in operating OPERA system
- Strong communication skills in English
- A customer-oriented and professional attitude
- Diploma in Rooms Division, Hotel Management, or other relevant fields. A bachelor's degree is desirable
Benefits
- Positive Working
- Great Environment
- Supportive Team Work