First Line Support Specialist - Junior
Job Overview
Overview:
SOFTSWISS continues to expand the team and is looking for a Junior First Line Support Specialist.
We need a true, experienced and accomplished professional who shares our culture and values.
Purpose of the role:
Your primary responsibility will be to address and resolve issues related to the website, collaborating closely with various departments across the company. You will be an integral part of a large, dynamic team, contributing to the smooth operation and continuous improvement of our digital environment.
Key responsibilities:
Respond to inquiries and requests professionally and efficiently
Provide comprehensive guidance and support to ensure smooth and uninterrupted service performance
Use internal tools and workflows effectively (training provided)
Escalate complex or unresolved cases to the appropriate team with detailed documentation
Maintain high quality and accuracy in all communications and task handling
Handle a high volume of tasks efficiently while maintaining professionalism
Work from our office in Tbilisi – mandatory
Follow a rotating schedule of 20 floating shifts per month, alternating between day (8:00 AM – 5:00 PM) and evening (5:00 PM – 2:00 AM) shifts
Required Experience:
Confident English (B2+ or higher), especially strong written communication
Ability to write structured, clear, and professional messages
Strong sense of responsibility and punctuality, reliable schedule adherence
Ability to receive and apply feedback; eagerness to learn and grow
Confident computer user with solid knowledge of basic tools and platforms
Attention to detail
Nice to have:
Previous experience in Customer Support
Our Benefits:
Private health insurance
Sports benefits
Comprehensive Mental Health Program
Free English lessons (online)
Local language courses
Paid time off
Maternity leave support
Referral program rewards
Upskilling, internal workshops, and participation in professional conferences and corporate events