Junior Investor Service Specialist

Millions of people across Europe are looking for better ways to build long-term wealth. We're building the platform that makes it possible.

As our Junior Investor Service Specialist, you'll support client communication across the entire investor lifecycle and help us deliver a high-quality experience to our investors. If you’re excited about making investing more accessible, we'd love to hear from you.

What you'll do:

You'll be responsible for handling incoming client requests, providing clear and accurate information, and investigating client cases in collaboration with internal teams, ensuring timely, professional, and high-quality client communication. Working with Investor Service team and internal stakeholders, you'll help ensure smooth case resolution and improve customer experience.

You will:

• Handling incoming client requests via email and other communication channels in a timely and professional manner

• Supporting investors throughout their full lifecycle - from onboarding and account setup to daily usage, transactions, and off-boarding related inquiries

• Providing clear and accurate information about platform functionality, investment products, payments, account settings, and other related topics

• Investigating client cases by collaborating with internal teams when necessary

• Documenting all client interactions and ensuring cases are properly recorded and resolved

• Following internal processes, guidelines, and quality standards to ensure consistent and high-level service

• Identifying recurring issues or process gaps and sharing feedback with the team to improve customer experience

• Supporting ad-hoc operational tasks related to investor service activities

Your professional skills and background:

Must-haves:

• Strong sense of responsibility and ownership - ability to independently manage and follow through on client cases

• Excellent written communication skills in English

• High attention to detail and accuracy

• Ability to learn quickly and adapt to new tools, systems, and processes

• Problem-solving mindset and willingness to investigate cases beyond standard templates

• Positive attitude and strong team spirit

Nice-to-haves:

• Additional languages

• Interest in fintech, investing, or customer experience

What we offer

💸Competitive salary and stock options. Your experience and contribution matter, and we reflect that in fair compensation. You’ll also receive equity so you can share in the value you help create.

🤹Flexibility that fits real life. We understand how important it is to stay connected with colleagues while having the opportunities to work remotely. Come to the office to collaborate and be productive side by side, work from home when you need to, and spend up to three months each year working from another country.

🌴Generous vacation policy. Rest and recovery are essential. We don’t limit vacation to the minimum required by law. Take the time you need to recharge and come back refreshed.

🧠Learning and growth. An annual €1,200 learning budget to support your professional and personal growth. Whether you want to explore something new or deepen your expertise, we’ll support you along the way.

☕Very well-equipped office. Comfortable environment matters. When in the office, enjoy the parking, showers, kitchen with snacks and drinks, massage chair, nap room and others.

Proud to be recognized for fairness
Mintos was recognized by Figure Baltic Advisory for fairness and equality in compensation and representation, achieving 3rd place in 2025.

International team of 170+ people from 17+ countries

Join a diverse team where different perspectives and experiences are valued. We work across Europe, share ideas openly, and collaborate to solve meaningful challenges together.

Mintos is an equal opportunity employer. We're committed to building a diverse team and creating an inclusive workplace for everyone. If you need accommodations during the interview process, contact us at [email protected].