Customer Service Specialist – Junior
Job Overview
Overview:
SOFTSWISS is hiring a Customer Service Specialist to join our Customer Care Team. You will support our partners and players across our iGaming products, helping deliver a smooth and reliable user experience. In this role, you’ll contribute to maintaining high service standards and strengthening client satisfaction across our global markets.
About Product:
SOFTSWISS Game Aggregator
A fast and cost-effective solution that allows you to integrate and manage casino gaming content easily.
Purpose of the role:
You will deliver timely and professional support to partners across our platforms to ensure a smooth and positive user experience. Your work will help resolve inquiries efficiently, maintain service quality standards, and contribute to customer satisfaction and long-term loyalty across our global markets.
Key responsibilities:
Processing requests to enable new providers and currencies for the casino
Checking new providers and currencies functionality at the casino
Working with documents: collecting required documents from clients, checking the conformity of all necessary documents according to the list
Technical configuration of new projects
Preparing invoices and different reports to clients
Interaction with other Game Aggregator teams and clients
Mailing to clients with important changes and monitoring the implementation of these changes
Required Experience:
English level is B1-B2 (written and spoken)
Russian level is B2 and above
Self-organization, multitasking, attentiveness
Ability to prioritize tasks
Ability to search independently, analyze and systematize information
Our Benefits:
Full-time remote work opportunities and flexible working hours
Private insurance
Additional 1 Day Off per calendar year
Sports program compensation
Comprehensive Mental Health Programme
Free online English lessons with a native speaker
Generous referral program
Training, internal workshops, and participation in international professional conferences and corporate events
Learn more about our hiring process here – what to expect, how to prepare, and what makes SOFTSWISS different.