Customer Service Representative (German)
Job Overview
David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a German speaking Customer Service Representative for their office in Porto.
Position: Customer Service Representative
Location: Porto, Portugal
Employment type: Full-time (Permanent)
Remuneration: Base salary
DUTIES AND RESPONSIBILITIES:
Process customer orders and inquiries via email accurately and within agreed timelines.
Generate invoices and credit notes in compliance with internal policies.
Apply customer payments daily and ensure accurate cash allocation.
Monitor accounts receivable aging and follow up on overdue invoices.
Resolve basic customer queries and escalate complex disputes when required.
Support reconciliations, month-end and quarter-end closing, and audit activities.
Maintain and update customer master data in the ERP system.
REQUIREMENTS:
Native/fluent in German both verbal and written (C2 level). Fluent in English (minimum B2+ level)
Bachelor’s degree in Commerce, Accounting, Finance, or a related field.
Minimum 6 months of experience in Accounts Receivable, O2C, or finance operations, with 2–5 years considered a strong advantage.
Solid understanding of accounting and finance principles.
Strong analytical skills with good command of MS Excel, including VLOOKUPs and pivot tables.
Familiarity with ERP systems such as SAP, Oracle, or NetSuite is an advantage.
Customer-focused mindset with strong attention to detail and ability to multitask.
BENEFITS:
Modern office in a city center with open spaces, easy to access with public transportation
Comprehensive initial training and and guidance to make sure you're well prepared and comfortable at a new workplace
Support from colleagues with coaching and mentoring opportunities
Health and Wellbeing initiatives
Monthly meal allowance and much more