Sales Operations Supervisor
Job Overview
Job Summary
The Sales Operations Supervisor plays a critical role in driving operational excellence within the Sales Operations team. This position ensures efficiency, accuracy, and consistency of processes while acting as a key partner to Sales Operations and Sales Leaders. The role requires proactive identification of process improvements, strong data driven decision making, and a commitment to coaching and developing a high performing team.
The ideal candidate thrives in a fast paced environment, effectively manages multiple priorities, and confidently provides mentorship, performance feedback, and strategic direction to a team of coordinators. This individual demonstrates a growth mindset, a solution focused approach, and professional maturity to ensure continuous team improvement aligned with evolving business needs.
Duties and Responsibilities
Operational Leadership and Process Optimization
Oversee daily operations of the Sales Operations team to ensure optimal resource utilization and adherence to company policies and procedures
Drive process improvements to enhance efficiency, accuracy, and overall team performance
Utilize reporting platforms to analyze trends, assess workload distribution, and support business objectives with data driven insights
Act as the primary point of contact for communication with Account Managers and assigned Operations teams, ensuring seamless collaboration
Maintain strong organizational discipline to manage multiple tasks while ensuring timely execution
Team Development and Performance Management
Provide continuous coaching, mentorship, and performance feedback to ensure the team meets and exceeds expectations
Conduct performance evaluations and establish clear, measurable goals aligned with company objectives
Foster a culture of accountability by defining KPIs and holding employees responsible for performance outcomes
Proactively identify and address workload challenges, interpersonal conflicts, and performance concerns
Develop employees by encouraging a growth mindset and commitment to ongoing professional development
Collaboration and Strategic Execution
Partner with Sales Leaders to align Sales Operations strategies with overall business goals
Support Operations Leadership in executing Wildly Important Goals and company initiatives
Serve as a backup resource to assist coordinators when necessary to ensure smooth team operations
Adapt quickly to shifting priorities and guide the team effectively through change
Required Behaviors and Attributes
Growth Mindset: Demonstrates a continuous desire to learn, grow, and take initiative while actively seeking skill development opportunities
Solution Focused: Approaches challenges with a positive mindset, resolves issues proactively, manages conflict effectively, and assumes positive intent
Professional Maturity: Acts as a self starter who is respectful, transparent, cooperative, and accountable in all interactions
Adaptable to Embrace Change: Adjusts quickly to shifting priorities and thrives in a fast paced environment
Core Skills and Experience
Time Management and Prioritization: Effectively plans and executes tasks while meeting deadlines and managing multiple priorities
Organization: Maintains a structured, systematic approach to documentation and process management
Quality and Attention to Detail: Delivers thorough and accurate work, particularly in managing complex order processes and ensuring seamless execution
Customer Service Orientation: Understands and addresses the needs of internal teams and external clients through clear communication and prompt issue resolution
Technical Proficiency: Proficient in Salesforce and Microsoft Office applications including Excel, PowerPoint, Outlook, and Teams, along with other relevant software for order management, data analysis, and reporting
Sales Orientation: Demonstrates the ability to influence decisions and negotiate effectively while contributing to overall sales objectives
Experience Requirements
One to two years of experience in Sales Operations or a similar role
One to two years of leadership experience managing a team of three or more employees
Experience with CRM and ERP systems required; Salesforce and Oracle E Business Suite preferred but not required
If you are a proactive leader who is committed to operational excellence, team development, and driving measurable impact within Sales Operations, we encourage you to apply.