Operations Customer & Logistics Coordinator - Düsseldorf (Logistics + E-mobility)

Workster is partnering with a leading provider in the logistics and e-mobility sector to recruit an Operations Customer & Logistics Coordinator for an on-site role in Düsseldorf, Germany.

In this position, you will support end-to-end logistics operations with a strong focus on customer service, local fleet and charging coordination, and efficient handling of inbound/outbound flows. You will act as a primary operational contact for customers, drivers, and internal teams, ensuring timely resolutions and continuous process improvements. This is an on-site role based in Düsseldorf, operating within a fast-paced, service-oriented environment aligned to sustainability and e-mobility goals.

Your Role

• Serve as the main point of contact for customer enquiries related to deliveries, returns, charging services, and fleet availability via phone, email, and ticketing systems

• Coordinate logistics activities including scheduling of pickups and deliveries, route optimisation support, and real-time exception handling to meet SLAs

• Manage relationships with carriers, drivers, third-party service providers and internal operations teams to ensure reliable service delivery

• Support the local e-mobility programme by scheduling and tracking charging infrastructure use, liaising with charging station operators, and monitoring vehicle charge levels

• Process and track shipments, returns, and inventory movements in the warehouse management system, maintaining accurate records and documentation

• Monitor KPIs and produce regular operational reports, highlighting trends, incidents and opportunities for efficiency gains

• Investigate and resolve customer incidents and claims, escalating complex cases to specialist teams as required and ensuring timely communication with stakeholders

• Contribute to continuous improvement initiatives by identifying process gaps, proposing solutions and supporting implementation of new workflows and tools

• Support training and onboarding of new operations staff and maintain up-to-date local SOPs, FAQs and knowledge base articles

Your Qualifications

• Fluent in German and strong English language skills (written and spoken)

• Bachelor’s degree or equivalent experience in Logistics, Supply Chain, Business Administration or a related discipline

• 2+ years’ experience in logistics operations, customer service in a supply chain environment, or e-mobility/fleet operations

• Practical knowledge of transport planning, carrier management and warehouse processes; experience with WMS/TMS or similar systems is desirable

• Understanding of e-mobility concepts (EV charging logistics, fleet charging planning) or demonstrable interest in sustainable transport solutions

• Strong customer-focus, excellent communication and problem-solving skills with attention to detail

• Ability to manage competing priorities, work under pressure and coordinate across multiple stakeholders

• IT literate with experience using CRM/ticketing systems, Microsoft Office (Excel) and the ability to learn new operational platforms quickly

• Right to work and willingness to be based on-site in Düsseldorf

The Offer

• Full-time on-site position in Düsseldorf with a dynamic role at the intersection of logistics and e-mobility

• Competitive salary aligned with experience and local market rates

• Structured onboarding, hands-on training and ongoing professional development opportunities

• Collaborative, supportive team environment with exposure to sustainability-focused operations

• Opportunity to shape local operational processes and contribute to service improvements across logistics and fleet functions

• Employee benefits in line with local policies and company programmes