Solution Delivery Director

Join Our Dynamic Team as a Solution Delivery Director! 🌟 

Are you passionate about telecoms? Do you thrive in a fast-paced, innovative environment? At Babble, we’re on a mission to to be our customer’s most trusted advisor for cloud-based technologies. We’re looking for passionate and talented individuals to join our dynamic team. If so, we have the perfect opportunity for you!  

What will you be doing? 

The Solution Delivery Director is responsible for leading Babble’s solution delivery function, ensuring that customer projects, implementations, order fulfilment and technical delivery activities are executed efficiently, consistently, and to high quality. The role oversees provisioning, field engineering, project management coordination, operational reporting, vendor interaction, and continuous improvement across the delivery organisation. They ensure teams have the clarity, resources, processes, and leadership required to deliver successful customer outcomes at scale.  The Solution Delivery Function at Babble deploys a wide range of technologies including UCaaS, CCaaS. Tech/IT, Connectivity and more. 

Accountabilities and Deliverables: 

1. Leadership & Team Management

• Lead the Solution Delivery team, including Solution Delivery Managers and Field Support resources, both in the UK and overseas.
• Provide direction, coaching, and performance management to ensure high standards of execution.
• Maintain culture, morale, and cross-team collaboration with Operations, CS, CX, Support,  and other teams.
• Work alongside Product Managers to ensure that our delivery approach is in keeping with our sales strategy.
• Drive automation and customer excellence in the delivery of our services putting the customer experience at the heart of what we do
• Work with the business to develop and become market leading solution delivery experts acting as the trusted advisor to the customer throughout the delivery life cycle

2. Operational Delivery Oversight

• Own end-to-end delivery of customer solutions across all technical pillars.
• Ensure consistent processes, standards, and delivery frameworks are followed (handover, planning, build, deployment, acceptance, closeout).
• Oversee field engineering performance, efficiencies, and third party utilisation.
• Ensure delivery KPIs are monitored through weekly reports and structured operational reviews (e.g., Weekly Operations Management meeting).

3. Project & Customer PMO Coordination

• Act as senior interface for PMO development and project execution.
• Work with PMO leadership on resource allocation, prioritisation, templates, standards, and stage gates.
• Support hiring discussions and candidate assessments (e.g., PMO applicant interactions).

4. Customer & Stakeholder Management

• Ensure high-quality communication and alignment with Account Managers, Customer Success, and Sales.
• Support major customer escalations and complex delivery challenges.
• Ensure project governance, reporting, and customer communication are professional and proactive.

5. Quality, Process & Improvement

• Drive continuous improvement initiatives across delivery and field functions.
• Identify inefficiencies, implement corrective action, and ensure process adherence.
• Champion use of delivery tooling, documentation, and standardisation across teams.

6. Commercial & Resource Management

• Support planning for resource capacity, subcontractor use, and outsourcing strategies.
• Ensure delivery is commercially efficient and aligned to contracted scope.
• Review internal and external cost models for field activity.

7. Reporting & Governance

• Produce weekly performance updates and structured reporting (e.g., end of week summaries).
• Track delivery metrics, customer satisfaction indicators, project throughput, SLA adherence, and operational risks.