Restaurant Floor Manager

About The Role

The Restaurant Floor Manager at Banner House at T Bar M is responsible for supporting the Management team in the following areas: overseeing all aspects of the club's operations, ensuring a seamless and exceptional experience for club members and guests.

What You'll Do

• Provide visionary leadership to the club staff, fostering a positive and collaborative work environment.
• Recruit, train, supervise, and mentor staff across various departments, including food and beverage, events, facilities, and administration.
• Set performance expectations, conduct regular performance evaluations, and implement necessary corrective actions.
• Uphold the highest level of customer service standards to meet and exceed the expectations of club members and their guests.
• Asset in developing and implementing member engagement initiatives to enhance the overall member experience.
• Address member inquiries, concerns, and feedback promptly and professionally.
• Oversee day-to-day club operations, ensuring efficient use of resources and adherence to budgets.
• Work closely with the events team to manage event logistics, including scheduling, catering, entertainment, and decorations.
• Seek opportunities to enhance the club's reputation and attract new members through innovative programming.
• Maintain the club's physical appearance, ensuring cleanliness, safety, and overall aesthetics.
• Oversee maintenance and repairs of the club's facilities, coordinating with relevant vendors and contractors.
• Collaborate with the marketing team to develop and execute strategies for member retention and acquisition.
• Identify potential growth opportunities and assist in implementing strategies to attract new members and increase club revenue.
• Ensure compliance with all relevant laws, regulations, and industry standards, including health and safety regulations and alcohol licensing

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.
• Proven experience (2+ years) in a managerial role within the hospitality or private club industry.
• Strong leadership, communication, and interpersonal skills.
• Excellent organizational and problem-solving abilities.
• Proficiency in financial management and budgeting.
• Knowledge of food and beverage operations, event planning, and facility management.
• Familiarity with membership-driven organizations and their dynamics.
• Customer-focused with a commitment to delivering exceptional service.
• Ability to work flexible hours, including evenings and weekends, to accommodate club activities and events.
• In-depth knowledge of fine dining service, wine pairings, and luxury hospitality practice