Junior Shopify Developer (Support & Ticket Management)

Role Overview

We are seeking a Junior Shopify Developer to act as the primary technical support for our e-commerce store. Your main objective is Ticket Management: ensuring that bug fixes, site updates, and maintenance requests are handled quickly and accurately.

This is a support-heavy role that requires you to be the "engine room" of the site. You will work across departments to resolve technical tasks that keep our business running smoothly.

#1 Priority: Ticket Management & Support

● Queue Ownership: Take full ownership of the technical support queue, ensuring tickets are picked up, updated, and resolved within agreed timelines.

● Triage & Troubleshooting: Investigate reported bugs from CX or Marketing and provide clear updates on the cause and the fix.

● Documentation: Maintain clear notes within our project management tools so all stakeholders understand the status of their requests.

Key Responsibilities

● Shopify Admin Support: Navigate and configure the Shopify backend daily (e.g., managing products, setting up discount codes, updating navigation, and adjusting notification templates).

● Front-End Maintenance: Perform Liquid, HTML, and CSS updates to the theme for small-to-medium feature requests.

● Mobile-First Performance: Ensure all fixes look perfect on mobile and follow best practices for speed (e.g., image compression and clean code).

● Stakeholder Collaboration: Work directly with Marketing (for tracking/landing pages), CX (for customer-facing fixes), and IT to ensure technical alignment.

Requirements & Skills

Primary Focus: High efficiency in ticket/task management.

Shopify Platform: Solid Proficiency: Comfortable navigating the Shopify Admin and making Liquid theme tweaks.

Technical Core: Competency in HTML5, CSS3/SASS, and basic JavaScript.

Performance: Awareness of web performance (asset compression, debugging code).

Design/UX: Nice-to-Have: Ability to follow brand guidelines; UI/UX design is not required but an "eye for detail" is.

Soft Skills (The "Ideal Fit")

● Clear Communication: You can explain technical issues simply to a Marketing or CX person without using confusing jargon.

● Time Management: You can juggle multiple small tickets simultaneously without losing track of priorities.

● Reliability: You are the person the team counts on to "just get it done" when an urgent ticket comes in.

● Proactive Awareness: While this is a support role, you have the awareness to flag a potential issue before it becomes a major bug.