Workplace Support Technician

As a member of the Workplace Service Desk Team and reporting to the Workplace Service Desk EMENA Lead, the Workplace Service Desk Technician provides essential front-line technical support to our employees.
In this role, you will be the primary point of contact for IT-related issues, ensuring our "Believers" can work effectively anywhere in the world. You will handle incident resolution (from simple to common tasks), hardware deployment and basic administration ensuring all interventions align with our global IT standards and security frameworks.

Key Missions
1. User Support & Incident Management

• Receive, qualify, and process support requests via phone, email, or our ticketing tool.
• Perform Level 1 & Level 2 diagnostics for hardware, software, and network-related issues.
• Resolve incidents directly or escalate complex cases to Level 3 engineers or specialized teams.
• Guide and train users on digital tools and best practices to improve autonomy.

2. Maintenance & Infrastructure Administration

• Install, configure, and deploy workstations (macOS/Windows/Linux), peripherals, and core software.
• Execute software updates and perform preventive maintenance on the local equipment fleet.
• Contribute to the accuracy of the IT asset inventory and documentation.
• Enforce IT security policies (antivirus compliance, patches, and basic access management).