Customer Care Representative - German Speaker (H/F)

As an Artist Support Specialist with TuneCore, you will be supporting a broad spectrum of TuneCore artists from DIY to established, career artists. Our mission is to deliver fast, thoughtful, and high-quality support ensuring a smooth distribution experience for our artists.

- Provide top-level support to our artists through a variety of channels (Email/Social Media/Phone/ Live Chat)

- Master TuneCore’s administrative and front-end systems in order to update and correct account/release issues and facilitate first time success with each new release

- Maintain a customer satisfaction score of 85% or higher

- Handle a high volume of requests, averaging 60+ tickets per day

- Work with external partners (DSPs, payment partners etc) to resolve issues for artists

- Identify and report technical bugs to our product teams

- Offer insights and ideas on process development to help optimize the team’s workflows

- Other duties as required by department leadership