Front Office Agent

The ideal candidate is willing to provide authentic, luxury experiences in world-renowned destinations to our guests, demonstrating care, confidence, curiosity and community.

He/she is passionate about service and willing to grow professionally.

He/She works closely with our guests while they are on property to discover their preferences and how they want to feel, creating tailored recommendations.

Reports to Front Office Manager

Main duties & responsibilities:

• Fulfil Front Office operations, according to the company policies, standard and procedures, maintaining high standards at all times;
• Responsible for cash accounting (payment of guest bills)
• Communicate all relevant guest and group activity to proper internal parties

• Anticipate Guests’ needs and handle Guests’ complaints

• Ensures that all relevant communications will be processed correctly
• Ensures that all Guest details are correctly collected

• Run End of Day process and complete all relevant day closure accounting checks
• Run daily reports
• Run monthly reports

Requirements

– Effective communication;

– Emotional intelligence;

– Collaboration;

– Drive results;

– Adaptability;

– Global perspective.

Other requirements:

– Fluent in English and Italian; third language preferred;

-Professional experience within the same role in a luxury environment;

Benefits

–       Seasonal Labour contract according to C.C.N.L. Settore Turismo (Confindustria) ;

–       Learning & development activities;

-        All meals provided

-        Welfare program

-        Uniform dry cleaning

-        Team social events

-        Accommodation provided for not residents

-        Career opportunities within Belmond