Reception Supervisor

As Reception Supervisor at The Cadogan you will join our fantastic Front of House team who look after each other, our amazing property and our guests.

If you are looking to develop your skills and be part of the future of luxury, this is your moment.

Primary Responsibilities Include

• Lead and Supervise: Oversee and coordinate the activities of the reception team to ensure efficient and effective service delivery in the absence of the Reception Manager and Assistant Reception Manager.
• Guest Services Excellence: Warmly greet guests, manage check-in/check-out processes, and proactively resolve complaints or concerns to ensure exceptional guest satisfaction.
• Operational Management: Maintain an organised and presentable reception and lobby area. Ensure strict adherence to hotel policies and procedures.
• Reservation Management: Assist with comprehensive guest reservation management, including booking, confirmation, and adjustments.
• Information & Concierge: Provide guests with detailed information about hotel amenities, services, and local attractions, and promptly fulfil inquiries and special requests.
• Financial Acumen: Accurately process payments, handle cash transactions, and prepare/reconcile daily financial reports with proper documentation.
• Administrative Support: Execute administrative duties such as updating reservation logs and managing guest lists.
• Team Development: Train and mentor reception staff, offering guidance and support to foster a high-performing team.
• Strategic Enhancement: Develop and implement strategies to elevate guest satisfaction, improve service standards, and plan amenities for the year.
• Inter-Departmental Collaboration: Collaborate effectively with other departments to ensure seamless service and optimal guest satisfaction.
• Shift Accountability: Perform opening and closing duties, including cash drawer balancing and report generation.

About Us

Watch as our doors gracefully open onto a glamorous stage and enter The Cadogan. Marvel at our exquisite decor and listen as echoes of Oscar Wilde’s everlasting conversations with confidantes prevail within our walls. At The Cadogan, guests discreetly come in and out, returning from gleeful shopping sessions or seeking a comfortable seat for a delicious afternoon tea while others, equipped to serve an ace with their companions, head to our private tennis court. In the heart of Chelsea, great minds and legendary characters gather — take a seat and grab a drink, you are cordially invited to linger amongst them and join the scenes of our iconic London hotel. Join us and achieve the truly exceptional. 

The Belmond & LVMH Family

The Cadogan is proud to be part of LVMH, and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience. 

Requirements

What You Bring: 

• Warm, genuine and approachable character
• Excellent team working skills
• Great attention to detail
• Proven track record within the luxury hospitality industry
• Experience in events within 5-star hotel environment

Applicants must have eligibility to work in the UK.

Benefits

What We Offer:

The Cadogan we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:

• Competitive salaries
• Complimentary and preferential rates for experiences at our iconic destinations, as well as on-site Guest Experiences
• Life assurance
• Company sick pay
• Increased annual leave entitlement with length of service

We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.