Process Expert - Corporate Communications

Berkadia Services India Pvt Ltd

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       Integrity is Everything I We Take the Long View I We believe People Matter I We Stand for Excellence I

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Job Description

Position – Process Expert

Department – Corporate Communications

Positions - 1

Location – Hyderabad

Reports to – Senior Manager, Corporate Communications

Shift – 11:00 AM to 8:00 PM

Job summary:

 A Corporate Communications Process Expert is responsible for designing, optimizing, and governing the end‑to‑end communications processes that enable effective internal and external communications deliverables across the India platform. This role ensures that communications is qualitatively reviewed, workflows adhered to, best tools leveraged, and governance frameworks are streamlined, measurable, and aligned with corporate communications goals.

 Roles and Responsibilities:

1. Develop effective copy for email communications, newsletters, leader messaging, blogs, press releases, social media updates, announcements, website copy along with owning the content lifecycle. (creation →qualitative review → version control)
2. Define and enforce editorial standards, tone-of-voice, style guides, and brand usage across all communications mediums in the India offices
3. Define KPIs, monitor communication effectiveness, and apply data-driven insights to continuously improve processes to make measurable impact. (reach, engagement, readability, funnel conversion, sentiment, employee awareness).
4. Design creatives for internal and external communication assets to include infographics
5. Ability to produce and edit video content for both internal and external communication assets.
6. Participate in project initiatives and brainstorming sessions to support communication goals.
7. Plan, organise, coordinate and support companywide Communications led events, vendor management and employee engagement.
8. Have experience with Crisis Communications. Must have handled negative publicity, develop crisis plans, and mitigate damage.
9. Support external communications by enhancing the site’s corporate brand presence across social media platforms, internet, intranet ensuring all activities align with the organization’s strategic objectives and brand guidelines.

Qualifications, skills and competencies

1. Must be a Graduate with a degree in communications, or journalism, or public relations or relevant field with overall 6 to 8 years of experience in communications
2. Experience with communication analytics and reporting.
3. Must be a creative problem-solver with an ability to think big picture possibilities.
4. Knowledge of social media management, digital marketing and SEO practices.
5. Familiarity with the latest tools and platforms, including social media, content management systems
6. Adept in MS Office Applications: Word, Excel, Outlook, and PowerPoint
7. Must have knowledge of various AI design tools to include Canva

Perks & Benefits         

• Berkadia offers the best-in-class benefits to enable an enjoyable work environment for the employees. Key benefits include –
• Leaves: Berkadia offers a comprehensive leave policy that not only helps you to plan holidays and personal milestones, but also covers exigencies such as sickness and bereavement.
• Transportation: Berkadia offers free transportation to every employee, irrespective of their shift timings.
• Medical Insurance: Berkadia has an inclusive medical insurance policy that covers the family members of the employees, including parents.
• Learn while you Earn: Berkadia encourages employees to learn new skills by sponsoring degrees, certifications, training, and workshops.
• Wellness: Berkadia has an extensive wellness program that includes annual health check, eye checkup, dental screening, OPD reimbursement, and Employee Assistance Program.                   

 About us

Berkadia, a joint venture of Berkshire Hathaway and Jefferies Financial Group, is a leader in the commercial real estate industry, offering a robust suite of services to our multifamily and commercial property clients. Powered by deep relationships and industry-changing technology, our people sell, finance, and service commercial real estate, providing support for the entire life cycle of our clients’ assets.             

Berkadia is an equal opportunity employer and affords equal opportunity to all applicants and employees for all positions without regard to race, color, religion, gender, national origin, age, disability, or any other status protected under the law. To learn more about Berkadia, please visit https://berkadia.com/

For details about India operations, please visit https://berkadia.com/india/

Why us?

Here At Berkadia, We Believe People Matter.

In fact, our people are the heart and soul of everything we do. That’s why we employ the top CRE professionals in our industry, and make sure we invest in their personal development and training. With a focus on innovation and insights, we set the bar high – and keep it there – so that we provide best-in-class service for our clients.

Our culture, or Berkadia Way as we know it, encourages us to truly see people as people, with unique needs, challenges, and objectives. We take this into consideration when working with each other, engaging our clients, and supporting our communities. Thus, instilling a mindset that fosters our shared commitment to self-accountability helps us see our impact on each other and adjust our efforts accordingly.

While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties and to assign other duties, as necessary.