Environmental Equipment Delivery Trainer

Summary of the Position

We are seeking a highly organized and communicative Environmental Equipment Delivery Trainer to serve as the face of our company during the final and most critical stage of the sales cycle: The Delivery.

In this role, you will be responsible for onboarding customers to a diverse range of heavy-duty municipal and industrial equipment, including Refuse Trucks, Grapple Trucks, Hydro Excavators, Combination Sewer Cleaners, Street Sweepers, Leaf/Debris Collectors, and Asphalt Patchers. You will ensure operators are confident, safe, and knowledgeable about their specific unit. Beyond instruction, you will act as a bridge to our aftermarket support team, promoting our service capabilities to ensure long-term customer satisfaction.

Key Responsibilities

• Professional Delivery & Operational Training
• • Conduct on-site, professional delivery training for new unit deliveries throughout assigned territories.
  • Perform comprehensive equipment walkarounds, identifying key components, control systems, and operational features.
  • Instruct operators on the basic operation of the truck and equipment, ensuring they understand correct usage to prevent damage and maximize efficiency.
  • Lead detailed sessions on Pre-Trip and Post-Trip inspections, emphasizing DOT compliance and equipment longevity.
• Safety & Maintenance Instruction
• • Highlight and demonstrate all critical safety features specific to the unit type (e.g., vacuum safety, high-pressure water safety, crushing hazards).
  • Provide a thorough overview of Preventative Maintenance (PM) and basic maintenance requirements (grease points, hydraulic fluid checks, water filter cleaning, etc.).
  • Troubleshoot basic operator questions on-site during the handover process.
• Professional Development & Downtime Utilization
• • Maximize downtime: During periods when no deliveries are scheduled, work closely with the Senior Customer Trainer to actively close knowledge gaps.
  • Product Mastery: Engage in deep-dive study of complex systems (hydraulics, pneumatics, and electrical schematics) for new or unfamiliar equipment models.
  • Presentation Refinement: Collaborate with the Senior Trainer to role-play delivery scenarios, refine public speaking techniques, and ensure training messaging is consistent with company standards.
• After-Market Promotion & Customer Success
• • Serve as a trusted advisor after the sale by introducing customers to our total support network.
  • Actively educate customers on and promote PM packages, parts availability, service center capabilities, and road service options.
  • Identify opportunities to highlight and sell Advanced Training Courses for customers requiring deeper technical knowledge on complex units.
• Content Development & Administration
• • Collaborate with the Senior Customer Trainer to develop customized training material presentations and collateral pieces for customers.
  • Manage a complex travel schedule to ensure on-time arrival for all scheduled deliveries.
  • Coordinate with logistics team to maximize delivery efficiencies.
  • Submit timely trip reports and customer feedback to management through CRM system.

Qualifications

Required Skills:

• Excellent Communication: Ability to translate technical mechanical concepts into easy-to- understand instructions for operators of all skill levels.
• Presentation Skills: Confidence in speaking to groups, ranging from drivers and mechanics to fleet managers and municipal directors.
• Mechanical Aptitude: Ability to quickly learn and demonstrate complex systems involving hydraulics, pneumatics, high-pressure water, and vacuum systems.
• Self-Starter: Ability to work autonomously with minimal supervision while on the road, and self regulate learning during downtime.
• Tech Savvy: Proficiency in Microsoft Office (PowerPoint, Word, Excel) with the ability to create and edit training presentations.

Preferred Experience:

• Previous experience operating or training on municipal/environmental equipment (specifically hydro-excavation, sewer jetting, or refuse bodies).
• Experience with heavy truck chassis (operation and maintenance).
• Valid CDL (Commercial Driver’s License) or ability to obtain one is highly preferred due to the size of the equipment.

Travel & Territory

• Territory: Exclusive coverage of Indiana, Ohio, Kentucky, and Michigan.
• Travel Volume: This position requires heavy travel (up to 75-90% of the time) to meet thedemand of approximately 100 + deliveries per year. Overnight stays will be required.
• Must possess a valid driver’s license with a clean driving record.

Benefits:

Starting salary is competitive and will be based on qualification and experience. Best Equipment offers medical, dental, vision, and life insurance, 401K, 10 paid holidays, vacation and sick time, plus more benefits. For more information on Best Equipment, please visit www.BestEquipmentCo.com .