Senior Systems Engineer

Cloud & Infrastructure

• Design, operate, and optimize AWS and Azure infrastructure in a hybrid cloud environment.
• Improve performance, reliability, and cost efficiency through proactive optimization and capacity planning.
• Perform lifecycle management, scalability improvements, and infrastructure modernization initiatives.
• Act as a senior escalation point for complex infrastructure issues.

Systems Reliability & Operations

• Participate in on-call rotation and lead incident response efforts.
• Own monitoring and alerting using tools such as CloudWatch and related observability platforms.
• Drive root cause analysis for recurring issues and implement long-term reliability fixes.
• Reduce operational effort through automation and proactive improvements.

Endpoint Support & Operations

• Facilitate employee onboardings and offboardings, including system setup, access provisioning, asset handover, and recovery.
• Install, configure, test, and maintain desktops, laptops, peripherals, and related hardware.
• Provide escalation-level technical support for desktops, laptops, printers, scanners, and other end-user devices.
• Troubleshoot and resolve complex hardware, software, OS, and peripheral-related incidents and service requests.
• Deploy and maintain endpoint protection solutions (e.g., Intune, antivirus); detect and remove malware or viruses.
• Deliver timely resolution while maintaining high customer satisfaction.

Ticket & Service Management

• Monitor, assign, prioritize, and resolve tickets using ITSM tools such as ServiceNow, Jira, or similar platforms.
• Adhere to SLA, ticket quality standards, documentation requirements, and escalation procedures.
• Perform root cause analysis for recurring issues and collaborate with teams for permanent fixes.
• Ensure accurate time tracking, ticket updates, and resolution notes as per ITIL best practices.

Identity, Access & Corporate Systems

• Administer Active Directory, Entra ID, and Okta, including identity integrations.
• Implement and maintain IAM, RBAC, and access controls aligned with Zero Trust principles.
• Support core enterprise services including Group Policy, DNS, and DHCP.
• Configure user profiles, email accounts, and system policies as required.

Automation & Infrastructure as Code

• Build and maintain infrastructure using Terraform.
• Develop automation using PowerShell, Bash, and Python.
• Integrate infrastructure workflows into CI/CD pipelines (e.g., GitHub Actions).
• Identify and eliminate manual processes through automation.

Network & Connectivity Support

• Troubleshoot LAN, Wi-Fi, VPN, and basic network connectivity issues.
• Configure and support network and local printers.
• Coordinate with network and security teams for escalations related to infrastructure issues.

Security & Compliance

• Support endpoint security, vulnerability management, and CSPM initiatives.
• Integrate logs and security signals into SIEM platforms (e.g., Rapid7).
• Partner with Security on remediation and risk reduction efforts.
• Help reduce audit findings and improve overall security posture.
• Follow IT policies, security standards, and compliance requirements.

Asset, Inventory & Lifecycle Management

• Manage IT assets throughout their lifecycle, including procurement, allocation, tracking, recovery, and disposal.
• Maintain accurate asset records using CMDB and asset management tools such as ServiceNow, Insight, HPAM, etc.
• Handle IT inventory management, ensuring adequate stock levels for laptops, desktops, accessories, and spares.
• Support e-waste management and e-recycling activities in compliance with company policies.

Collaboration, Documentation & Leadership

• Collaborate with Security, App & Dev teams, Helpdesk, clients, and vendors.
• Serve as a senior technical escalation point within a small IT team.
• Mentor teammates and contribute to operational best practices.
• Drive reduction of technical debt and infrastructure backlog.
• Create and update technical documentation, SOPs, and knowledge base articles.

• Proactively identify opportunities to improve processes, automation, and service delivery.