NOC Team Lead

NOC Team Lead (L2)

Role Description: Lead NOC operations and personnel to ensure reliable 24x7 monitoring and incident remediation. Drive improvements in monitoring, incident handling, escalation processes and documentation.

Key Responsibilities

• Lead NOC operations and teams across shifts; manage escalations and act as technical escalation point for critical incidents.
• Optimize monitoring systems and implement automation to reduce alert noise.
• Coordinate major incident response, stakeholder communications and post-incident reviews.
• Oversee onboarding, training, and mentoring of NOC staff; develop runbooks and SOPs.
• Produce daily/weekly status reports and trend analysis for leadership.
• Collaborate with engineering teams and vendors to resolve recurring infrastructure issues.

Professional Experience / Qualifications

• Associate’s or Bachelor’s Degree in IT or related field preferred.
• 2–5 years’ experience in NOC or network operations with leadership or escalation experience.
• Understanding of hybrid environments (on‑premises and cloud).
• Experience with monitoring platforms (SolarWinds, Dynatrace, Pingdom, Status Page).
• Working knowledge of ITIL processes and incident lifecycle management.
• Understanding of hybrid environments (on‑premises and cloud).
• Working knowledge of CMDB and service/dependency mapping.
• Experience with Application Performance Monitoring (APM) and service health monitoring.
• Strong analytical, prioritization, and leadership skills.