ServiceNow Developer & QA

About the Role:

You will support quality assurance for a ServiceNow Software Asset Management (SAM) integration program at a global enterprise client, helping validate publisher-by-publisher onboarding into the SAM platform. You will execute test plans that verify license compliance, entitlement accuracy, software discovery, normalization, and reclamation across multiple integration patterns — Direct, Custom, API, and RPA. You will work closely with senior QA engineers, ServiceNow administrators, and integration developers to ensure each release ships with strong data integrity and accurate compliance reporting.

Responsibilities

• Execute functional, integration, regression, and data validation test cases for ServiceNow SAM publisher integrations.
• Test entitlement reconciliation, software discovery mappings, normalization rules, and reclamation workflows for publishers such as Microsoft, Oracle, Adobe, IBM, and SAP.
• Validate Direct, Custom, API, and RPA-based publisher integrations, including data ingestion, transformation, license position calculation, and compliance reports.
• Author and maintain test cases, test scripts, and defect logs in ServiceNow ATF, Jira, or the client's preferred test management tooling, and keep traceability matrices up to date.
• Triage and reproduce defects, document clear repro steps, and partner with ServiceNow administrators and developers through resolution and retest.
• Support UAT cycles, document review, and approval activities, and contribute to knowledge transfer artifacts including the self-implementation guide and SAM findings summary deck.