Telephony Engineer (Avaya)

BETSOL is hiring remote Telephony Engineers to support a large-scale Avaya environment upgrade and datacenter migration for an enterprise client. You will research, audit, clean up, and cut over existing Avaya configurations as the environment moves from ESXi 7 to ESXi 8 and prepares for migration to modern CoLo datacenter facilities. This is a fully remote role; offshore candidates are welcome, with a workday that overlaps the U.S. until at least noon Eastern on U.S. business days.

Key Responsibilities

• Research, audit, and clean up existing Avaya configurations, and cut them over to new and upgraded systems
• Administer Avaya Aura Communication Manager (dial plans, route patterns, trunk groups)
• Program and maintain VDNs and vectors (call routing logic)
• Configure and clean up hunt groups / skill-splits and administer stations/endpoints, including bulk moves/adds/changes
• Perform translation backup/restore and Communication Manager version migrations
• Support broader voice engineering work as needed