Care Coordinator for High-Fidelity Wraparound Services (Intensive Care Coordination)

Position Summary:

Better Morning is seeking qualified candidates for the Care Coordinator position within the Intensive Care Coordination (ICC)/Wraparound program. The program is specifically designed to help youth and families at the highest level of need within the District of Columbia. In addition, the program operates within an evidence-based model structure, which means, there are policies and procedures that are mandatory to follow because they lead to the best possible outcomes for the youth and family. Prior knowledge of ICC/Wraparound is not necessary as there will be several training courses to learn and build the skills to be successful.

Job responsibilities

• Engage a caseload of 10 youth/adolescents, their families, and additional team members in the ICC/Wraparound process.
  • Engagement is conducted in-person for 95% of sessions, unless otherwise directed by the Program Supervisor and/or Program Director.
• Compile documentation regarding the youth, family, and team, including, but not limited to:
  • Family story – similar to a biopsychosocial assessment and family tree
  • Functional strengths
  • Family vision
  • Underlying needs
  • Plans of care
  • Initial and complete crisis plan
  • PowerPoint/Canva for family team meetings
  • Notes in Credible
• Each of these pieces of documentation will be discussed during orientation and initial ICC/Wraparound training.
• Facilitate monthly family team meetings with youth, family, and team members at the location of the family’s choosing.
  • Facilitate crisis family team meetings if there is a hospitalization, arrest, incarceration, etc. within 72 hours.
• Provide daily updates to the Program Supervisor and Program Director regarding your cases.
  • Communicate updates with specific team members, as needed and when appropriate.
• Maintain accurate records and utilize document aids provided by Program Supervisor and Program Director, including:
  • Checklists
  • PowerPoints
  • Excel spreadsheets
• Participate in weekly, in-person team meetings and supervision/coaching sessions.
• Participate in mandatory ICC/Wraparound trainings as directed by Program Supervisor and Program Director.