Player Experience Manager

About us:

Betty is an innovative entertainment company pioneering at the intersection of real money online casino and casual mobile gaming. Accredited by the Alcohol and Gaming Commission of Ontario (AGCO) as a B2C operator in February 2023, we've set a new standard in the industry. Our mission is to redefine the online casino experience by offering a uniquely transparent environment where players can relax, unwind, and enjoy themselves safely. We are committed to accessibility, fairness, and inclusivity, fostering a community of like-minded individuals who value ethical gaming practices and prioritize our players' safety and enjoyment above everything else.

Our Values:

• We are honest - we value honesty in all aspects.
• Bring the Olives - we offer premium customer experience.
• Think Big - we believe in always striving for more.

Key responsibilities:

• Play across multiple internally segmented accounts to experience full player journeys
• Act as a player advocate within Live Ops and Product discussions
• Provide clear, player-focused feedback to segment heads
• Conduct rigorous competitor analysis across iGaming and adjacent products
• Map out and perform high-level qualitative analysis of Live Ops features, promotions, and journeys
• Identify friction points, opportunities, and moments of delight across the platform

Requirements:

•  A genuine player of games and iGaming
• Strong empathy for players and a critical eye for experience quality
• Experience in iGaming, mobile games, digital products, or adjacent industries
• Familiarity with player segmentation and lifecycle concepts
• Ability to structure qualitative feedback into clear, actionable insights
• Excellent written and verbal communication skills
• Comfort working cross-functionally with Product, Live Ops, and Analytics

What we offer:            

• Competitive salary
• Discretionary bonus
• Premium Health insurance
• Career and skills development opportunities
• Fun and collaborative team environment
• New modern office space
• Exclusive employee discounts and perks through Perkopolis

The salary range for this role is CAD 75,000 to CAD 90,000 per year.

This is a new position within our team.

Additional Information

At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.

Betty Gaming CA Ltd. is an equal opportunity employer and will provide reasonable accommodation for qualified individuals with disabilities throughout the recruitment and selection process.  Please advise our Talent Acquisition Specialist in advance should accommodation be required.