Casino Operations Manager

About us:

Betty is an innovative entertainment company at the intersection of real money online casino and casual mobile gaming. Accredited by the Alcohol and Gaming Commission of Ontario (AGCO) as a B2C operator in February 2023, we've set a new standard in the industry. Our mission is to redefine the online casino experience by offering a transparent and enjoyable environment where players can relax and have fun safely. We are committed to accessibility, fairness, and inclusivity, fostering a community that values ethical gaming practices and prioritizes player safety and enjoyment.

Our Values:

• We are honest – Integrity in everything we do.
• Bring the Olives – Deliver a premium player experience.
• Think Big – Strive for continuous improvement and innovation.

Betty.ca, a scale-up company, is hiring in London, United Kingdom an experienced Casino Operations Manager to become part of our growing LiveOps!

Who we’re looking for:

We are looking for a Casino Operations Manager to lead and evolve our game portfolio and oversee day-to-day casino operations. In this role, you will own relationships with game providers, monitor and analyze performance metrics, and work closely with our product, design, and marketing teams to enhance and optimize the player experience. This is a hands-on position with meaningful strategic influence, ideal for someone eager to step into a leadership path while actively managing operational execution.

Key Responsibilities:

• Manage and monitor the casino’s game portfolio to ensure smooth functionality and optimal player experience
• Analyze game performance, player behavior, and profitability to make data-driven recommendations
• Build and maintain strong relationships with third-party game providers, including negotiating promotions, discounts, and exclusive releases
• Collaborate closely with product, UI/UX, and marketing teams to optimize the games lobby, support new game launches, and create engaging promotions
• Track competitor activity and industry trends to identify opportunities for growth and improvement
• Support the introduction of new game providers and gaming verticals, ensuring smooth implementation
• Mentor and guide junior team members, sharing expertise and fostering knowledge growth

Requirements:

• 2 years of experience in online casino operations, game management, or a related field
• Hands-on experience in managing and updating a game portfolio, including liaising with game providers
• Strong analytical skills and experience in data-driven decision-making
• Excellent communication and collaboration skills
• Interest in player behavior analysis and understanding lifecycle segmentation
• Ability to work independently while taking ownership of projects and initiatives
• Fluency in English

What we offer:

• Competitive salary
• Performance-based bonus
• Career and skills development opportunities
• Fun and collaborative team environment
• New modern office space