Member Relationship Consultant - Service

The Role 

A Member Relationship Consultant role will take your Customer Service experience to the next level. This role will develop you to reach additional heights with your lateral thinking and proactive behaviour. You will also take pride in delivering solutions to enquiries in a timely and efficient manner, taking interest in fulfilling the member experience. A Member Relationship Consultant role is more than just a standard inbound customer service job it’s the beginning of a rewarding career.  Previous finance experience is not essential.

This role requires you to be flexible to work on a rotating roster Monday to Friday ranging from 8.00am – 8.00pm, and on Saturdays from 9.00am to 3.00pm CST.

The role you will:

• High-level attention to detail and accuracy to minimise double handling, errors and member complaints
• Providing exceptional customer service and support through phone and digital interactions with staff and members
• Resolving staff and member needs and concerns in a prompt and efficient manner
• Accurately following current policies, procedure and legislative and compliance regulations
• Taking accountability for contribution to individual and team performance
• Building strong working relationships with other departments
• Manage enquiries relating to our member banking needs, identify opportunities, and provide sound advice and information to our members