Broker Support Administration Officer

As a Broker Support Administration Officer, you will support the success of the Third-Party Broker Channel by managing loan applications, coordinating workflows and delivering exceptional service to brokers, aggregators and internal stakeholders. Working in a fast-paced environment, you will ensure applications progress efficiently, enquiries are resolved promptly and compliance standards are met, while contributing to strong broker relationships, operational efficiency and ongoing process improvement.

In the role you will

• Provide timely, professional support to brokers, aggregators and internal stakeholders
• Coordinate and progress loan applications across the lending lifecycle
• Manage enquiries proactively through to resolution, including escalations
• Build and maintain strong broker relationships and deliver positive experiences
• Assist with policy guidance, documentation and scenario support
• Maintain accurate records across systems, ensuring compliance and data integrity
• Prioritise workflows to meet service level expectations in a high-volume environment
• Support commission processing and administrative tasks
• Identify and escalate risks, compliance issues or process gaps
• Contribute to process improvements and collaborate with internal teams to deliver outcomes