Fraud and Scams Investigations Manager

The Manager, Fraud & Scams Investigations leads BBA’s end-to-end fraud and scam investigation capability, providing strategic, operational, and technical leadership to detect, investigate, and prevent financial crime. This role is responsible for minimising losses, protecting customers and organisational assets, and strengthening controls through the identification of emerging threats and continuous improvement of detection and prevention measures.

Leading a team of Fraud/Scam Analysts, you will ensure timely and high-quality investigation outcomes by setting priorities, allocating resources, and driving performance against SLAs and standards. The role includes overseeing complex investigations, supporting the team during peak demand, conducting quality assurance, and fostering a high-performance culture through coaching, mentoring, and continuous development of analytical and investigative capability.

The position also serves as a key liaison with internal stakeholders, financial institutions, law enforcement, and industry bodies to resolve financial crime matters and support prosecution where appropriate. Acting as a trusted advisor to senior leadership and Board Committees, the Manager provides insights on fraud risks, shapes strategic responses, and promotes organisational awareness. Additionally, the role involves engaging with affected members in sensitive situations to ensure thorough investigations and appropriate support.

In this role, you will

• Lead the Fraud/Scam Analyst(s) on day-to day activities, ensuring that tasks are prioritised and completed accurately in a timely manner.    
• Coach and mentor staff through ongoing guidance, knowledge sharing, and feedback, building capability in fraud/scam investigative practices and appropriate application of controls to mitigate fraud/scam risk
• Oversee the identification and improvement of the effectiveness of transaction monitoring rules/typologies for the identification of fraud/scam activity.
• Lead and champion the development and enhancement of fraud and scam prevention tools and technologies to deliver by improvements to the control environment for fraud and scam risks in a cost-effective manner.
• Maintain relevant records of fraud/scam matters and make recommendations as to how the risk of fraud/scam activity can be minimised
• Provide responses to requests for information from law enforcement, government and non government organisations and other external parties and assist in the preparation of submissions as necessary to highlight fraud/scam risks and improve relevant controls.