Transport and Repatriation Manager
Job Overview
Transport and Repatriation Manager in Viking Travel Care has the overall day-to-day responsibility for managing the transport and repatriation team and the delivery of travel assistance transport and repatriation services according to agreements and contracts.
The role reports to Director of Travel Care.
Responsibilities
Management, guidance, support and coaching of Viking Travel Care’s transport team
Overseeing all medical transport and repatriation operations, ensuring safe, medically appropriate, and efficient execution
Ensuring adherence to agreed processes, procedures, and quality standards, particularly related to transport assignments
Ensuring compliance with aviation medical requirements, IATA guidelines, and internal medical protocols
Training and support for case handlers and operational teams regarding complex and high‑risk transport cases
Coordinating with medical team, partners and stakeholders to ensure correct processes and recourses, Fit‑to‑Fly evaluations, and transport decisions
Maintaining oversight of documentation, case quality, and operational accuracy
Planning for the right resources, recruit, on- and offboard staff
Participating and contributing to projects and processes aiming at development of Travel Care services
Qualifications
Leadership experience from a comparable environment with skills for building and developing teams and individuals.
Several years’ experience with medical transport and repatriation for travel insurance customers, including co-transports and complex medical transports
Relevant higher education, preferably from one of the industries like insurance, customer relations, international topics, travel sector, health sector, law.
Clear communicator and a good people manager
Fluent in English and either a Nordic language or Spanish (additional languages are a plus).
Fluency in English, both written and spoken
Fluency in either a Nordic language or Spanish
Additional languages are a plus
Personal traits
Passion for helping people
Independent and structured
Entrepreneurial mindset; gets things done
Solution-focused with flexible mindset
Thrives in a hectic environment
Employment type
Fulltime.
Workplace
Primarliy Torrevieja or Fuengirola in Spain.
Start date
As soon as possible / To be agreed
Application deadline
29 March 2026. Applications will be evaluated continuously so please apply at earliest convenience.
Videos about Viking Travel Care
https://youtu.be/FkxoGc_TnAc?si=fmA_Zq-77yeWrwHB
https://youtu.be/7P6b_iUyoF4?si=lQ9PjNoD2pKjRdVy
https://youtu.be/MbbEDJO6NjM?si=IwYfJ6FyVEo1mks2
If you have any questions, you are welcome to contact
Antti Nuoranne, CCO Growth, e-mail: [email protected]