General Manager

Position Summary

The General Manager owns the profit and loss of the Billings market and leads its entire customer-facing operation — service, installation, and sales, along with the frontline field team. This is a true operator’s role: the General Manager sets the standard for how the business runs, is accountable for the result, and draws on centralized support — finance, marketing, dispatch, and customer service — to focus on leading the business rather than running the back office. As part of a multi-market home services company in a period of rapid growth, the General Manager leads a well-established Billings operation through its next phase of expansion.

Essential Duties and Responsibilities

●      Own the Billings market profit and loss — deliver revenue and net margin against the annual plan

●      Run the weekly operating rhythm — review KPIs, set priorities, and hold the team accountable to the number

●      Lead, coach, and develop the service, installation, and sales teams, and build a leadership bench beneath you

●      Drive revenue and protect margin across service, installation, and sales

●      Manage labor, materials, and operating expenses to plan

●      Partner with centralized finance, marketing, dispatch, and customer service to support and grow the market

●      Evaluate operating processes and implement improvements that increase efficiency and profitability

●      Resolve escalated customer issues promptly and professionally

●      Ensure compliance with safety regulations, building codes, licensing, and company standards

●      Run the business by the numbers in ServiceTitan and QuickBooks

●      Champion company culture and represent the brand throughout the Billings community

Education & Experience

●      Bachelor’s degree in business administration, operations management, or a related field preferred

●      5+ years in management, operations, or leadership — HVAC, home services, or skilled trades strongly preferred

●      Proven track record owning a P&L and a revenue and margin number, and leading multiple departments to hit financial goals — not just managing activity

Licenses & Certifications

●      Valid driver’s license with an acceptable driving record

●      Additional management, safety, or industry-specific certifications preferred

Knowledge, Skills, and Abilities

●      Demonstrated ownership of a revenue and margin number, with the judgment to act on it

●      Proven ability to build, retain, and develop high-performing teams and future leaders

●      Comfortable leading in a fast-scaling, change-heavy environment — acquisitions, new systems, and rapid growth

●      Strong leadership, management, and decision-making skills

●      Excellent communication, interpersonal, and negotiation abilities

●      Sound understanding of operational processes, financial management, and business strategy

●      Proficiency in ServiceTitan and QuickBooks preferred; comfortable running a business by data

●      Strong problem-solving and analytical skills

●      Customer-focused mindset with the ability to manage multiple priorities in a fast-paced, dynamic environmeny

Physical Demands

●      Ability to sit, stand, or walk for extended periods

●      Ability to occasionally lift office or field materials up to 50 pounds

●      Ability to visit job sites and offices as required

Work Environment

●      Office-based with frequent interaction with department managers, staff, and clients

●      Job site visits may involve exposure to mechanical equipment, noise, and varying weather conditions

●      Fast-paced environment with multi-department oversight

Schedule

●      Typically Monday through Friday

●      May require evenings, weekends, or on-call availability to address operational issues

Performance Expectations

●      Deliver the Billings market revenue and net margin against the annual plan — the primary measure of success in this role

●      Lift service gross margin toward the top-quartile industry benchmark

●      Integrate the Billings operation cleanly — systems, brand, team, and customer retention held through the transition

●      Build and retain a high-performing team while standing up a disciplined weekly KPI and accountability rhythm

Equal Employment Opportunity Statement

Berry Home Services, Inc. is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status.

Disclaimer

This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as assigned to meet the ongoing needs of the organization.