Commercial Property Manager

The Commercial Property Manager is responsible for the day-to-day management of One Arts Plaza, a mixed-use property with retail, commercial office, and residential components. This role oversees tenant and resident relations, property operations, maintenance and appearance standards, vendor/contract management, budgeting and financial reporting, accounts receivable/payable processes, and coordination across all on-site stakeholders to ensure a best-in-class customer experience.

Job Responsibilities:

Property Operations & Building Leadership

• Manage daily operations across the mixed-use property, including supervision of building staff and contract services.
• Maintain high standards for property appearance, cleanliness, life-safety readiness, and overall condition.
• Coordinate operational needs across retail, office, and residential components, ensuring seamless service delivery and communication.
• Oversee the work order process and ensure timely follow-up, documentation, and issue resolution.
• Support on-site initiatives, inspections, and preventive maintenance plans in partnership with engineering and vendors.
• Perform routine property operations and respond to urgent situations as needed.

Tenant & Resident Relations (Customer Experience)

• Serve as the primary customer service contact for commercial tenants, retail tenants, residents, and visitors.
• Build strong relationships with tenants and residents through consistent, proactive communication and visible on-site leadership.
• Partner with residential management/teams (as applicable) to ensure resident concerns are routed, tracked, and resolved appropriately.
• Handle escalations professionally, balancing service recovery with policy and lease adherence.
• Communicate building updates, service interruptions, and major activities clearly and effectively across all audiences.

Lease Administration & Compliance

• Administer commercial and retail leases to ensure compliance with all terms and conditions.
• Coordinate move-ins/move-outs, access protocols, building rules, and documentation requirements.
• Support enforcement of property policies and standards in collaboration with ownership and legal/operations teams as needed.

Vendor, Contract & Project Management

• Serve as the primary point of contact for contractors and vendors for all property management activities.
• Manage contracts, performance standards, and service levels; ensure vendors meet scope, schedule, and quality expectations.
• Supervise tenant finish-out construction and tenant improvement work, ensuring coordination with operations and building standards.
• Coordinate property-wide projects and activities across multiple stakeholders (tenants, residents, vendors, ownership, and internal teams).

Financial Management & Reporting

• Prepare annual operating budgets; monitor performance and analyze monthly expenses and allocations.
• Manage and support financial processes including budgeting, accruals, reclasses, reforecasting, A/R and A/P.
• Analyze and report property financial activity and provide timely, accurate reporting to management/ownership.
• Identify cost-saving opportunities while maintaining service and quality standards.

Other

• Coordinate all activities of the various components of the property and provide operational support as needed.
• Complete other tasks and special projects as assigned by management.

Job Qualifications:

• Minimum 5 years of commercial property management experience (mixed-use experience strongly preferred).
• Bachelor’s degree highly preferred.
• Professional appearance required.
• Excellent written and verbal communication skills; comfortable communicating with executive-level tenant contacts and residents.
• Strong working knowledge of budgeting, accruals, reclasses, reforecasting, A/R, and A/P processes.
• Self-motivated, punctual, highly organized, and able to operate with a strong sense of urgency.
• High attention to detail with strong problem-solving and analytical skills.
• Ability to adapt in a fast-paced, changing environment and manage competing priorities.
• Team-oriented with a strong customer service mindset and excellent follow-up.