IT Systems Administrator

As the IT Systems Administrator, you’ll support the day-to-day running of our workplace technology and core IT services, ensuring our teams have consistent, secure access to the tools they rely on.

Reporting to the IT & IS Service Delivery Manager, you’ll be hands-on across IT support, Cyber security, SaaS administration, and GRC. You’ll balance reactive support with proactive improvement, helping us lift service quality, strengthen controls, and scale our IT operations as the business grows.

This role is ideal for someone who enjoys ownership, takes pride in quality delivery, and likes leaving systems and processes better than they found them.

Responsibilities

• Act as a primary responder for IT incidents and service requests, diagnosing and resolving issues within agreed SLAs.

• Manage the IT ticketing system, including triage, prioritisation, user communication, and follow-through

• Support employee onboarding, offboarding, and role changes, including device provisioning and access management

• Administer identity and access controls, including user accounts, groups, MFA, and periodic access reviews

• Maintain accurate IT asset registers, software inventories, and lifecycle records

• Support SaaS administration, user licensing, access reviews, and vendor management

• Upload IT invoices and support licence renewals and procurement processes

• Monitor endpoint security alerts, phishing and spam activity, and escalate security incidents as required

• Contribute to security, compliance, and audit readiness activities, including evidence collection and documentation

• Create and maintain clear SOPs, process documentation, and knowledge base articles

• Identify opportunities to automate and improve IT operational processes to reduce manual effort

• Support IT and information security projects, system rollouts, and change activities