Senior Full Stack Software Engineer (Managed Services and Support)

This role sits within our Managed Services & Support function and is suited to a Senior Full Stack Engineer who is comfortable working independently, diagnosing issues in live environments, and taking ownership of outcomes.

You’ll support and improve existing client platforms across frontend and backend systems, resolving incidents, fixing defects, and delivering small enhancements. While the focus is on post-launch support, this is still a hands-on engineering role that requires strong technical judgement and confidence working in production systems.

You won’t be expected to lead a team, but you will be trusted to manage your own work, communicate clearly with clients and internal teams, and make sound technical decisions.

Responsibilities

• Supporting live client applications across frontend and backend systems
• Investigating and resolving production issues, incidents and defects
• Making considered code changes to improve stability, performance and reliability
• Delivering small enhancements and iterative improvements to existing platforms
• Working with logs, monitoring and alerting tools to diagnose issues
• Collaborating with delivery teams during handovers and knowledge transfer
• Communicating clearly with clients around issues, fixes and progress
• Contributing to documentation, runbooks and support processes
• Identifying recurring issues and proactively suggesting improvements