Marketing Governance and Compliance Program Manager

A global financial services company with a major U.S. consumer and retail banking division partners with top retail brands to deliver private-label credit programs and payment solutions. Its Rewards and Capabilities Management team, part of Connected Commerce and Strategic Initiatives, is hiring a Program Manager.

In this role, you’ll support the SVP of Rewards and Network Management by coordinating reward-related issue management, tracking and closing action items, preparing for internal audits, managing pre-audit findings, and helping build a Business Requirements Playbook for rewards and value-proposition policies and procedures.

• Support the development and management of the Rewards & Value Proposition change management process
• Build monitoring and oversight frameworks for rewards and customer value propositions; partner with cross-functional teams to explore opportunities for automation
• Partner with compliance teams to ensure controls are sustainable and align with internal issue-management expectations
• Maintain complete and accurate product inventory documentation, including operational risks, key controls, monitoring tools, and product features
• Update policies and procedures as new regulatory requirements or internal policies are introduced
• Identify and drive process improvements between Rewards and operational teams to reduce risk and improve control alignment
• Support efforts to streamline and automate monitoring and control processes; facilitate the transition of monitoring activities to centralized teams
• Serve as the primary point of contact for internal and external compliance or audit inquiries affecting the Rewards/Value Proposition team; coordinate and validate requested materials
• Collaborate with operational risk partners to support monitoring activities, scoring, and mitigation planning for open risk issues