Implementation Consultant

Our client, a global leader in digital payments and commercial solutions, is seeking an Implementation Consultant to support North American financial institutions and partners across a suite of commercial payment and expense management solutions.  These solutions enable businesses to manage expenses, improve compliance, streamline vendor payments, and gain actionable insights into corporate spending through digital platforms and APIs.

This role is ideal for a technically inclined consultant who thrives in a client support and problem-solving environment, acting as a bridge between business stakeholders and technical teams to ensure seamless delivery and ongoing optimization of commercial payment solutions.

The Details:

• Location: Remote within the U.S.
• Duration: Approximately a 12-month consulting role with potential for extension (must be able to work on Blend’s W2 without requiring employer sponsorship either now or in the future)
• Benefits: We do offer benefits to our full-time consultants, including Health, Vision, Dental, 401K plan, Life Insurance, Employee Assistance Programs, and an incredibly supportive team cheering you on!

What you’ll do:

• Provide high-quality day-to-day operational and technical support to financial institution partners and internal stakeholders.
• Act as a liaison between clients and internal product, engineering, and support teams to ensure issues are resolved efficiently.
• Manage and coordinate support tickets, work orders, and case resolution activities across commercial payment platforms.
• Analyze and troubleshoot processing issues, identifying root causes and communicating impact, resolution steps, and timelines.
• Proactively identify processing inefficiencies and improvement opportunities and recommend solutions to enhance performance.
• Monitor and communicate service levels (SLAs), providing status updates and escalation management when needed.
• Develop and maintain support documentation, knowledge articles, and process guides.
• Partner with account and technical teams to ensure client needs are met and expectations are exceeded.
• Prepare and deliver client-ready updates and presentations using data insights and performance reporting.
• Escalate critical issues appropriately and provide leadership in driving resolution.