Assistant Store Manager- New York City

                                                        About Us
Boggi Milano is an Italian brand with over 200 stores across 50 countries. We are committed to ambitious goals, driven by innovation, sustainability, and quality. Through the use of cutting-edge high-performance materials, our brand continues to evolve. At Boggi Milano, we recognize that our people are essential to our growth, and we seek individuals who are excited to contribute to our ongoing success.

Your Opportunity

In partnership with the Store Manager, you will be accountable for the overall operational success and performance of the store. Your role will involve leading by example to foster an environment of continuous growth and high standards, with a focus on key objectives such as sales performance, exceptional service quality, customer loyalty, and team development. You will play a pivotal role in cultivating a motivated, results-driven team, guiding and inspiring each member toward achieving both individual and collective goals, while delivering a high-caliber, omnichannel experience for our customers.

How You Will Contribute:

Business Results & Brand Excellence (40%)

• Lead by example on the sales floor to deliver an elevated omnichannel customer experience aligned with Boggi Milano’s service and brand standards

• Partner with the Store Manager to analyze sales performance, KPIs, and customer insights, translating data into actionable plans that drive results

• Drive CRM and clienteling execution to build long-term customer relationships and increase retention

• Ensure timely and effective resolution of customer feedback and service issues, strengthening loyalty and brand trust

• Support daily scheduling, floor coverage, and task delegation to maximize productivity and service excellence

• Continuously observe selling behaviors and service execution, providing real-time coaching and performance feedback

• Oversee inventory levels in alignment with sales trends, collaborating with Merchandising, the Store Manager, and District leadership

People Development & Team Leadership (30%)

• Serve as a hands-on, floor-focused leader, actively coaching and developing the sales team through observation, feedback, and side-by-side selling

• Translate store and company goals into clear individual performance expectations and development plans in partnership with the Store Manager

• Coach and develop selling, styling, and clienteling skills to elevate individual and team performance

• Identify high-potential team members and support internal growth and succession planning

• Lead and participate in team meetings to communicate results, align priorities, recognize performance, and reinforce accountability

• Support the onboarding and training of new hires, ensuring a strong start and clear understanding of expectations

• Partner with the Store Manager and Training teams to deliver targeted learning and development initiatives

• Foster an inclusive, collaborative, and high-performance culture aligned with Boggi Milano’s values

Operational Excellence (30%)

• Support hiring efforts and workforce planning to ensure appropriate staffing levels and strong talent pipelines

• Partner with the Store Manager and HR to address employee relations matters with professionalism and discretion

• Ensure the store environment meets brand standards for presentation, cleanliness, organization, and professional appearance

• Oversee inventory management, including stockroom organization, replenishment, cycle counts, and physical inventories

• Ensure accurate execution of omnichannel processes such as BOPIS, ship-from-store, and returns

• Ensure adherence to company policies and procedures, implementing corrective actions or additional training as needed

• Protect company assets through proper loss prevention practices and monitoring of security systems

• Ensure compliance with U.S. labor laws, wage and hour regulations, and health and safety standards

• Oversee administrative tasks, timekeeping, and cash handling to ensure accuracy and compliance

• Communicate effectively with the Store Manager and corporate partners on store performance and operational needs