IT Support Technician

The IT Support Technician (Company Owned Distribution) in North America will serve as an IT professional to manage & maintain hardware across 70+ retail stores.  The ideal candidate will have strong technical skills, an understanding of retail hardware systems (POS, printers, networking equipment, etc.), and excellent coordination abilities to manage workflows across multiple locations.

Ideal Location:  Home-based within 30 miles of single retail store.  Must be flexible to support various time zones (Eastern to Pacific).

Key Responsibilities

• Provide remote and onsite support for hardware issues in retail stores, including POS systems, printers, scanners, network devices, and other peripherals
• Assist with store openings, relocations, and closures, ensuring proper installation or removal of network & hardware
• Troubleshoot, diagnose, and resolve hardware and connectivity issues promptly
• Perform remote analysis, diagnosis and resolution of technology issues
• Coordinate hardware replacements, upgrades, and maintenance schedules across all stores
• Collaborate with store managers and staff to understand and address their technology needs
• Develop and document standard operating procedures for hardware setups and maintenance
• Train store staff on hardware usage, troubleshooting basics, and IT best practices
• Work with third-party vendors as needed for warranty repairs or specialized support
• Provide feedback and recommendations for hardware improvements, efficiency enhancements and cost-effective solutions
• Maintain accurate records of hardware inventory, repairs, and replacements