Aftersales Technical Tele-Support Engineer

We are excited to offer you the opportunity to join our Aftersales department as an Aftersales Technical Tele-Support Engineer!

The Aftersales Technical team strive to deliver exceptional technical support and rapid resolution of air conditioning issues across the installed base. The team provide end‑to‑end post‑installation experience from triage via telephone, through on‑site breakdown response and root cause diagnostics, to corrective actions. The team provide a nationwide service to support our customers whenever possible.

In this role, you will be responsible for:

• Good level of customer communication, resulting in customer satisfaction via telephone
• Provide commissioning support and site diagnosis to customers via phone and email
• Provide support to the both the sales team and B&B department on technical issues and questions   
• Deliver support to our customers through email and telephone communications in a professional manner
• Deliver training to our customer to a high standard within the Maidenhead Training Centre

Interested? Upload your CV today!