Tech Service Engineer Level II (Applications)

We're looking for a Tech Service Engineer II to join our organization in Norman, United States. In this role, you will be responsible for delivering exceptional technical support and service to our clients and internal teams. As a Tech Service Engineer, you will leverage your extensive technical expertise and customer-focused approach to resolve complex issues, mentor junior team members, and drive continuous improvement in our service delivery processes. This is an ideal opportunity for a detail-oriented professional who thrives in a fast-paced environment and is committed to maintaining the highest standards of technical excellence.

• Diagnose, troubleshoot, and resolve complex technical issues across multiple systems and infrastructure components with efficiency and accuracy with an emphasis on applications of products, investigations of post sales applications issues
• Provide expert-level technical support to clients and internal stakeholders, ensuring timely resolution and customer satisfaction
• Demonstrate expert proficiency in rooftop equipment diagnostics, maintenance, and repair with advanced refrigeration and electrical system knowledge
• Analyze system performance metrics and optimize operational efficiency to maximize uptime and minimize service disruptions
• Document technical solutions, create comprehensive knowledge base articles, and maintain detailed records of incidents and resolutions
• Manage and prioritize service tickets using Salesforce, ensuring accurate tracking and timely closure
• Collaborate with your team to implement technical solutions and coordinate with vendors as needed for specialized support and equipment procurement
• Mentor and provide guidance to junior technical staff, fostering professional development through hands-on training and knowledge sharing
• Conduct root cause analysis on recurring issues and develop preventative measures to minimize future incidents; collaborate with Quality Liaison 
• Stay current with emerging technologies and industry best practices, continuously updating your technical skill set and certifications
• Participate in on-call rotation to provide emergency technical support when required
• Ensure compliance with industry safety standards and regulatory requirements for refrigeration and electrical systems
• Prepare technical reports and performance summaries for management review to support strategic decision-making and service improvements when required