Job Overview
- Coordinates and steers all operational processes relating to the specific IT solutions, products and services including escalations, incidents, problems, standard service requests, maintenance, reporting and management of all relating operational units in close alignment with the relevant stakeholders.
- Secures transition, integration and deployment of an organized and managed application support and maintenance with the decided commercial application support integration scenario.
- Suggests and promotes service and quality improvements to continually improve quality and customer satisfaction for the specific IT solutions, products and services.
- Takes responsibility for maintaining operational documentation and configuration based on templates and regulations by adapting ITIL and industry best practices in alignment with the respective Center of Excellence.
- Provide advice and recommendations, based on expertise and experience, to address client needs.
- Investigating business situations to define recommendations for improvement action.
- Manage the provision of technology-based services to meet defined organizational needs
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