Senior Inside Sales & Customer Service Representative – Diablo Tools

Diablo Tools Inc.  is looking for an extroverted, highly motivated Inside Sales & Customer Service professional with 5+ years of experience who thrives in a fast-paced, competitive environment. This role is perfect for someone with a strong customer service and sales mindset, and a passion for customer relationships. The ideal candidate for this role will possess management experience and desire for a long-term growth path with promotion.

• Maintain and develop a multi-state territory for growth and service activities in a fast-pace, multi-tasking, solution-focus inside environment.
• Focus on all Inside Sales department initiatives such as upselling orders, pre-selling new programs, new product placements, aligning dealers with the portal. 
• Review of day-to-day orders for efficient & accurate processing, working directly with customers, reps, operations, and accounting to correct errors or issues ensuring same day order processing and 100% follow-through support to satisfy our customers.
• Provide high-level customer service for existing customers, new prospects, outsides sales, end-users, and sales managers to achieve greater customer satisfaction and solutions via phone, email, and portal to cover inbound and outbound calls
• Continued development of skills to support sales & service initiatives, company growth objectives, compliance, and cultural values.
• Process and/or assist with all customer claim requests for efficient processing (shortages, overages, RGA’s, buybacks, program credits, advertising Coop, etc.). 
• Support all departmental mitigating control tracking and reviews by providing supporting documents or approvals for processing to assure Inside Sales Department is in full compliance.
• Assist with resolving order and shipping issues to satisfy customers quickly while identifying corrective actions to avoid moving forward.
• Manage customer accounts for accurate channel setup and maintenance to ensure updated with latest customer contacts, group associations, and business communication accuracy.